This policy applies to all ticketed events ran and at the Arcanist’s Tavern.

Refunds & Cancellations: Refunds: All ticket purchases are final, however we offer flexible ticket exchange options on our Discord. For more information and support, you can contact us at inquiries@alchemygames.uk.
Code of Conduct: We expect all players to read and abide by our Code of Conduct at all times. This can be found here: https://arcaniststavern.uk/safety. Any breach of our code of conduct will lead to a cautioning or permanent ban from the venue.
Lateness: All sessions begin at the listed start-time promptly. If you arrive after this time we may not be able to guide you to your table. In these instances you will not be refunded. We suggest arriving at least 15 minutes before the ticketed start time for the best experience.
Outside Food: We are an independent business that is reliant upon food and drink sales to support our bar staff and GMs. As such, we do not allow outside food or drink to be consumed on the premises.
Animals: Please note that we do not allow animals to attend any of our ticketed events, partnered or otherwise. This is due to sensory, allergy and trigger issues.