This policy applies to all ticketed events ran and at the Arcanist’s Tavern that have been booked via Universe:

Refunds & Cancellations: If you can no longer attend a session and would like to refund a ticket, please contact us directly via Universe to request a cancellation. Please note that we do not offer refunds for cancellations within 24 hrs of an event. This is because this does not provide us enough time to resell tickets, and can lead to tables being rescheduled or closed due to low attendance.
Code of Conduct: We expect all players to read and abide by our Code of Conduct at all times. This can be found here: https://arcaniststavern.uk/safety. Any breach of our code of conduct will lead to a cautioning or permanent ban from the venue.
Lateness: For all TTRPG & GM Hire events, we suggest arriving half an hour before the ticketed start time. If you arrive more than half an hour later than the ticketed start time, you will not be able to attend the session and may not be refunded.
Outside Food: Please note that we are an independent business, and do not allow outside food or drink to be consumed on the premises.
Animals: Please note that we do not allow animals to attend any of our ticketed events, partnered or otherwise. This is due to sensory, allergy and trigger issues.